In block management, preparing and issuing annual service charge demands is a complex, time-consuming task. It involves precise budgeting, apportionment across leaseholders, legal compliance, and the challenge of chasing payments and reconciling accounts.

With increasing pressure to stay compliant and efficient, managing agents need robust systems that automate and streamline these processes. That’s where PMX Block Management Software comes in—empowering property professionals with a comprehensive set of tools to simplify every step of service charge management.

In this blog, we’ll explore how PMX streamlines the entire lifecycle of issuing service charge demands, from budgeting and apportionment to arrears tracking and reconciled payments.

annual service charge

Why Service Charge Management Matters

Annual service charge demands cover the costs of maintaining communal areas in leasehold properties, such as:

  • Building repairs and maintenance
  • Cleaning and gardening
  • Insurance
  • Utilities
  • Management fees

For property managers, the stakes are high. Mistakes in calculations, missed notices, or poor arrears management can lead to disputes, non-payment, and even legal action.

How PMX Simplifies Service Charge Management

1. Intelligent Apportionment

One of the most time-consuming aspects of service charge management is calculating how much each leaseholder owes based on their lease terms.

PMX Makes This Easy By:

  • Storing individual apportionment schedules per unit
  • Applying variable percentage allocations for different cost items
  • Supporting both equal and unequal split configurations
  • Handling complex budgets across multiple blocks

Whether you’re managing a single small building or a multi-site portfolio, PMX ensures accurate, legally compliant calculations every time.

2. Seamless Budget Integration

Annual budgets form the backbone of any service charge demand. PMX lets users build and approve budgets directly in the system, linked to each block.

Key Features:

  • Category-specific budgeting (e.g., cleaning, repairs, insurance)
  • Comparison tools for past vs. current budgets
  • Real-time variance tracking against expenditure
  • Easy export of budget summaries for landlord or board review

Once approved, budgets are automatically used to generate service charge demands—no re-entry required.

3. Email Distribution of Demands

Gone are the days of manually printing and posting invoices.

With PMX, you can:

  • Generate demand notices at the click of a button
  • Auto-email demands to leaseholders with customized cover notes
  • Choose between PDF attachments or secure portal access
  • Include payment instructions and due dates directly on the notice

This speeds up distribution, reduces administrative workload, and improves cash flow with faster payments.

4. Real-Time Arrears Tracking

Chasing unpaid service charges is one of the most frustrating parts of block management. PMX turns this from a manual process into a proactive one.

Features Include:

  • A live arrears dashboard showing overdue accounts
  • Auto-reminder scheduling for unpaid demands
  • Customizable letter templates for chasing debts
  • Logging of communications and call notes

You’ll always know who owes what, when, and what actions have been taken—supporting faster recovery and a clear audit trail.

5. Full Payment Reconciliation

Once payments are received, matching them against invoices can be a slow, error-prone task—especially when paid via bank transfers or standing orders.

PMX Offers:

  • Automated bank reconciliation tools
  • Instant payment matching against demands
  • Split or part-payment allocation
  • Clear tenant ledger views showing transaction history

This makes reconciliation fast, accurate, and transparent—benefiting both property managers and leaseholders.

The Result: Less Admin, More Accuracy, Better Cash Flow

With PMX, issuing and managing annual service charge demands becomes a structured, efficient process—minimizing human error, legal risk, and administrative burden.

Benefits for Managing Agents:

  • Save hours of manual work per block
  • Avoid miscalculations and over/undercharges
  • Improve communication with leaseholders
  • Boost on-time payments and reduce arrears
  • Present clear, professional records during audits

Why Choose AxiaSoft’s PMX Software?

AxiaSoft’s PMX Block Management Software is purpose-built for managing the financial and operational demands of residential leasehold properties. Used by hundreds of agents across the UK, it supports both desktop and cloud-based environments—giving you flexibility, security, and full control over your data.

PMX Delivers:

  • Advanced apportionment logic
  • In-built budgeting tools
  • On-demand demand generation
  • Automated arrears reminders
  • Full financial integration with accounts
  • Support for all UK compliance standards

Ready to Simplify Your Service Charge Process?

Stop struggling with spreadsheets and manual reconciliation. Let AxiaSoft’s PMX Software do the heavy lifting—so you can focus on managing properties, not paperwork.

Contact us today for a free demo and discover how PMX can streamline your annual service charge process from start to finish.

 

Contact Us

Please complete the form below to get in touch with any queries. A member of our team will be in touch with you as soon as possible.

Alternatively, call us on 01494 775516 for immediate assistance.

=
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

This website also uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

By continuing to use this website, you agree to their use.